Returns Policy

Returns Policy main image Returns Policy image
WHAT can be returned?
Products can be exchanged or refunded within 7 days of purchase with a valid receipt.
The item must not be damaged in any way or have been used.
If a credit card or merchant was used in payment, then a merchant charge for refund may apply.
 
If the Product has a Major fault or problem, then this will need to be assessed by our team and may be covered by manufacturer Warranty and we can offer a full refund.

For Minor faults or problems with a Product, we can offer a repair of the product.

No refund or exchange is provided for any other reason or where the product is found to be not faulty.

If the Product is found not to have any problems, then the Customer will be liable for any transport / return and other associated costs.


WHEN do items need to be returned by?
We give up to 7 days.

WHERE do items need to be returned to?
Items must be returned to the Kingsgrove store.

 
HOW do customers return items?
Proof of purchase eg. Invoice and Items to be in original condition and must not have any damage or have been used.
 

If you require any further information please call our store on (02) 91500787