FAQ

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FAQ & Quick Guides

Real LTS support documentation, cheat sheets and how-to guides, organised by topic so you can find the right answer fast.

BEFORE CALLING TECH SUPPORT

  1. Restart the NVR / DVR
  2. Restart your iPhone / Android phone
99% OF ISSUES SOLVED BY A RESTART 17 TOPIC CATEGORIES PDF, VIDEO & ARTICLE GUIDES

Browse by Topic

Click a category to expand it. Each guide is the real, current document linked from LTS Security Australia's own support page.

AJAXQuick GuidesDVR/NVREUI (2021)V4 GUIAudio RecordingNetworkingNVMS V3 (PC)NVMS 7000IP CameraAI CameraTVI CameraANPRIntercomWeb BrowserLTS ConnectMisc

AJAX1 guide

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Hub Comparison Chart 2025Image

Quick Guides — Playback / Backup2 guides

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New GUI (Blue Menu) — V4PDF
Old GUI (Black Menu) — V3PDF

EUI (New GUI 2021)3 guides

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EUI — 2021 New GUIArticle
EUI Playback GuideArticle
EUI — SearchingArticle

Audio Recording — IP Camera with Mic1 guide

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Enabling Audio RecordingArticle

Networking2 guides

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Port Forwarding Cheat SheetPDF
PT Cloud Cheat SheetPDF

NVMS V3 — PC2 guides

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Quick GuidePDF
Login to PT Cloud via NVMS V3 PCArticle

NVMS 7000 — PC / Mac4 guides

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Playback & Setup — PCPDF
NVMS User ManualPDF
Password ResetPDF
Encryption KeyImage

TVI Camera1 guide

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Enabling White Light on Colour247 — TVIArticle

ANPR — License Plate Recognition3 guides

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ANPR Cheat Sheet — 2nd Gen LPR Camera with Deep LearningArticle
White List / Black ListArticle
ANPR Gen1 Cheat SheetPDF

LTS Connect2 guides

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PT Cloud — Setup GuidePDF
LTS Connect Help — in the app, go to More → Help

Still Stuck?

If a restart and these guides haven't solved it, get in touch with the LTS Security Australia tech support team directly.

Contact Support