Password Reset - LTS Platinum (installer)

Password Reset - LTS Platinum (installer) main image Password Reset - LTS Platinum (installer) image

Do you need a Password reset for your LTS NVR / DVR or IP Cameras?

If this is for LTS Connect - The password reset can be done through the forgot password option on the app. This is to get into the app not the NVR.

LTS Australia active customers:

If you are a security installer and you have an active account with LTS Australia you will always get priority support.

For all non-account holders:

Our team can help you between 9am - 4pm (Mon - Friday)

NVR Password reset: 

Email service@LTsecurityinc.com.au from your work email with the following information:

1. Proof of permission to conduct a password reset

2. All installers/ companies must have a valid security license or master license

3. A photo of the NVR label (under the NVR) which clearly shows the model number / SN so we can verify your NVR

4. Once this is recieved you will need to purchase a password reset support pack here - 

https://www.ltsmall.com.au/products/professional-services-special

Note: If the NVR is 2019 firmware or below and it is bound to a cloud account for remote access, the NVR will have to come back to us for a reset (more information can be found here)

https://www.ltsecurityinc.com.au/unbind-device-rma/

IP Camera password reset:

1. Same process as above 1-3

2. Download and install our IP Scan tool (Platinum IP Portal) 

https://ltsecurityinc.com/default/downloads

3. Purchase a once off professional service 

https://www.ltsmall.com.au/products/lts-professional-services-password-reset

4. Export the XML Files and send to our service team