Ajax Extended Warranty

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Ajax Warranty Policy

Effective from 1 June 2026

LTS Security Australia is committed to delivering reliable, long-term protection with Ajax systems. For all Ajax products purchased from LTS Security Australia on or after 1 June 2026, we provide a 5-Year Warranty.

2 YRS Manufacturer Warranty — provided by Ajax Systems Manufacturing
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3 YRS Extended Warranty — provided by LTS Security Australia at no additional cost

The 3-year extended warranty does not apply to price-matched orders. Any approved price match will be covered under the standard Ajax manufacturer's 2-year warranty only.

Manufacturer Warranty (First 2 Years)

Ajax devices are manufactured by Limited Liability Company "Ajax Systems Manufacturing", registered at: 5 Skliarenko Str., Kyiv, 04073, Ukraine.

The Manufacturer warrants and guarantees the quality of the devices against material defects and manufacturing faults for a period of 24 months from the date of purchase, provided the products are used, installed, and serviced in accordance with official guidelines.

In many cases, technical issues (approximately 70%) can be resolved remotely. Where remote resolution is not possible, warranty support will be provided through us.

LTS Security Australia Extended Warranty (Additional 3 Years)

Following the Manufacturer Warranty period, LTS Security Australia provides an additional 3-Year Extended Warranty at no extra cost, offering continued protection against eligible device failures, subject to the same usage, installation, and documentation requirements.

Warranty service is valid only within the applicable warranty period and requires a valid proof of purchase (original invoice or sales receipt). LTS Security Australia reserves the right to refuse warranty service if required documentation is incomplete, inaccurate, or unavailable.

Defects identified outside the applicable warranty period are not covered.

What This Warranty Does Not Cover

  • Normal wear and tear (device body scrapes, scratches, etc.), wear of elements caused by improper operation, and normal wear of device components.
  • Bundled batteries.
  • Restoration of user data or programs.
  • Mechanical and/or electrical damage (including latent), including unstable network connection, poor grounding, external electromagnetic fields, exposure to direct sunlight, high humidity, and vibration.
  • Damage caused by unauthorised repair, installation, and/or replacement of components or programs — including installation of updates and extensions — performed by anyone other than an authorised representative of Ajax Systems Manufacturing.
  • Devices where the QR code has been altered, erased, damaged, is missing, or rendered inconsistent.
  • Damage caused by animals or insects, moisture, temperatures outside the operating range, corrosion, oxidation, and introduction of foreign objects or substances inside the device.
  • Damage caused by abuse, misuse, mishandling, or misapplication, including cosmetic damage such as scratches, fractures, and dents.
  • Damage caused by natural disasters, e.g. fire, lightning, flood, hurricane, earthquake, etc.
  • Damage attributed to foreign objects, throwing, dropping, contact with liquid or submersion, viruses, or damage caused by connecting Ajax devices to products manufactured by third-party manufacturers.
  • SIM card or mobile operator obligations.
  • Routine technical maintenance, servicing, and device inspection, including cleaning, adjustments, checkups, and software error fixing.